Customer Service
The 3B Software Customer Service department answers questions regarding re-downloads, orders, billing, and other non-technical support questions.
For product technical support, visit our Technical Support Center for FAQs, system requirements, updates, or other technical questions.
Common questions from customers can be read below. If you can't find an answer for your question, please contact us directly.
Frequently Asked Questions
I couldn't download my order after making my purchase. How do I get a new download link and try again? Answer >
You are allowed several download attempts over a 30 day period. Please contact 3B Software using this Product Re-download Form and our Customer Support staff will help you download your order.
I lost my original registered software version. How do I get a replacement? Answer >
3B Software can typically provide replacement copies for orders placed within the last 30 days. Note that 3B Software can only provide replacement copies one time.
You must provide us with enough information so we may look up your order. This information typically includes full name, address, vendor, e-mail address, and order number.
To contact 3B Software customer service for a replacement copy, please fill out the Product Replacement Form.
I have a billing error on my statement. What can I do to correct this? Answer >
If you purchased your 3B Software product from our website, please email our Customer Support Department or you can fax Customer Service at (817) 701-1469. Please have your order information available, order number, date of purchase, and a valid email address.
I lost my original registered version of a Third Party Product from Digital River. I have the Free Software Replacement Program. How do I get a replacement? Answer >
Please have your order number from the purchase, when filling out the Product Replacement Request Form.
Need help with additional questions? You can email us here.
